Refund policy

Returns & Exchanges

We want you to feel confident in your AURI purchase. If you are not completely satisfied, eligible items may be returned within 14 days of delivery.

To be eligible for a return, merchandise must be unworn, unwashed, unused, and in its original condition, with all original tags and packaging included. Items that show signs of wear, washing, damage, alterations, odors, or other use may not be accepted.

Exchanges

Size exchanges may be requested within 14 days of delivery and are subject to product availability. Due to the limited quantities of our collections, we cannot guarantee that another size will be available.

Return Shipping

Customers are responsible for return shipping costs for standard returns and size exchanges. Original shipping charges are non-refundable.

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible. If the issue is confirmed, AURI will cover the appropriate return or replacement shipping costs.

Refunds

Once your return is received and inspected, we will notify you of its approval status. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Final Sale

Items marked Final Sale are not eligible for returns or exchanges, except in cases where an item arrives damaged, defective, or incorrect.

 

Starting a Return or Exchange

To request a return or exchange, please contact auristreetwear@gmail.com within 14 days of delivery.

Include your order number, the item(s) you wish to return or exchange, and the reason for your request. If your item arrived damaged, defective, or incorrect, please include photos showing the issue.

Please do not send merchandise back before contacting AURI and receiving return instructions. Returns sent without prior approval may not be accepted.